Refund & Cancellation Policy

Last updated: July 2026

This policy applies to MyIPTV subscriptions. MyIPTV sells player software only. A subscription does not include channels, streaming content, or an IPTV provider; you choose and pay for those separately.

1. Automatic Renewal

Pro subscriptions renew automatically at the selected monthly or yearly interval until canceled. Before you confirm a purchase, checkout shows the price, currency, billing interval, and any applicable tax.

2. Cancellation

Cancel a web subscription through Dashboard → Subscription. Manage an App Store subscription in your Apple ID subscription settings. You can cancel at any time without a cancellation fee.

Cancellation stops the next renewal. Your Pro access normally remains active through the end of the billing period you already paid for.

3. Free Trials

Where offered, monthly and yearly Pro include a seven-day trial. Cancel before the stated trial end date to avoid the scheduled first subscription charge. If you do not cancel, the subscription continues at the price and billing interval shown at checkout.

4. Refunds

Canceling does not automatically make an already-paid period refundable. We review requests for web purchases case by case, for example in cases of duplicate billing or a demonstrated problem with the MyIPTV service. Review does not guarantee a refund.

Apple processes payments and refund requests for App Store purchases under the policies that apply to your Apple account. You can submit a request through Apple purchase support.

5. Rights That Still Apply

EU consumers who enter an online subscription generally have fourteen days from entering the contract to withdraw. Statutory exceptions and limitations can apply, including where you expressly requested immediate performance. This policy does not limit mandatory consumer rights in your country, including any right to a refund, repair, or another remedy.

6. IPTV Provider Issues

The availability, quality, and legality of channels or content are determined by the third-party provider you connect. An outage or change at that provider is therefore not automatically a defect in the MyIPTV player software. Contact us if you believe the problem is in MyIPTV itself.

7. Submit a Request

Email [email protected] from the address on your MyIPTV account. Include the purchase date, invoice or transaction number, and a short explanation. Never send your full card number or security code.

Both Holding B.V.